Refund policy

Thank you for shopping with Lavente Studio. We want every piece to be right for you. If something is not, this policy explains how we can help.

At a glance

• You have 7 days from the day you receive your order to request an exchange.

• We mainly offer exchanges. A refund is given only when an exchange is not possible (see below).

• We do not accept returns or exchanges for a change of mind.

When you can request an exchange

You can request an exchange if:

• You received the wrong item.

• The item arrived damaged or faulty.

• The item does not fit and you need a different size.

For a size issue, we will exchange the same product in your size. If your size is not in stock, you can choose another product (or products) of the same value or more. If the new item costs more, you pay the difference.

When we give a refund

We give a refund instead of an exchange when:

• The replacement item or your size is out of stock, and you do not want a different product.

• The item is damaged or faulty and we cannot replace it.

• Any other case that we review and approve.

Sale and clearance items

Items bought on sale or clearance follow the same rules. They can be exchanged or refunded only if they are the wrong item, arrive damaged, or have a size issue.

Conditions

To be accepted, the item must:

• Be requested within 7 days of delivery.

• Be unworn, unwashed and in its original condition.

• Have all original tags still attached.

• Come with your order number as proof of purchase.

We may refuse any item that does not meet these conditions.

How to request an exchange or refund

Email us at laventestudio@gmail.com within 7 days of delivery with:

• Your order number.

• The item you want to exchange or return.

• The reason, and the size you need if it is a size issue.

• Clear photos if the item is wrong or damaged.

We will reply with the next steps and the address to send the item to.

Return shipping

You are responsible for the cost and risk of sending the item back to us. For exchanges, you are also responsible for the delivery charges of the new item. We recommend using a tracked delivery service, as we cannot be responsible for items that are lost or damaged on the way back to us. We can only process an exchange or refund once we receive the item, or have proof that it was delivered to us.

How refunds are paid

Once we receive and check the item, we will confirm your refund by email. Refunds are paid within 14 days of us receiving the item. The refund amount is the price of the item, minus any delivery charges and transaction charges.

• Online payments: refunded to the original payment method.

• Cash on delivery orders: refunded by bank transfer. We will ask you for your bank account details by email.